Returns & Exchanges
At King Palm, we stand behind the quality of our products and offer a 30-day return window for unused items in their original packaging. We aim to ensure every customer is completely satisfied with their purchase and the natural smoking experience we provide.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all accessories and promotional materials are included to avoid restocking fees.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing